8 Productivity Principles That Will Help You Get More Done

We’ve all had those days where one minute we’re on top of the world, getting everything on our to-do lists done, and the next minute we can’t seem to get up off the couch and turn off Law and Order: SVU to do work. Don’t you wish you could figure out how to harness productivity whenever you want to?
Apparently, you can. Working more than 40 hours per week leads to decreased productivity

How to Lead

Exceptional leaders ask questions to gain insights, set direction, put the right people in the right positions, and ensure resources are allocated to the highest priority, all the while engaging people to stretch beyond what is comfortable to maximize results. And they do it ethically! It all sounds quite challenging, but you probably know you’re a leader by now. Time to channel your energy!

“Friendship is the only cement that will ever hold the world together.”Woodrow Wilson

“Friendship is the only cement that will ever hold the world together.”
Woodrow Wilson

4 Steps From Customer Anger To Customer Loyalty: The Expert Customer Service Recovery Method

Service breakdowns are uncomfortable, and they require training to resolve. But you’ll find an opportunity hidden inside your company’s worst moments: the opportunity to bring a customer closer to you. Indeed, you can learn to handle service breakdowns so masterfully that they actually help you to create loyal customers.

The 8 Myths About Emotions That Are Holding Us Back

As a society, we don’t talk much about emotions. Conversations tend to focus more on what we’re doing or what we’re thinking. In fact, most people find it easier to start sentences with, “I think…” instead of “I feel…” simply because it feels  less awkward.

Matter of perspective

Matter of perspective

How great leaders inspire action

Simon Sinek has a simple but powerful model for inspirational leadership all starting with a golden circle and the question “Why?”

“I just imagine all the other runners are big spiders, and then I get super scared,”Usain Bolt

“I just imagine all the other runners are big spiders, and then I get super scared,”
Usain Bolt

4 Management Traps to Avoid at All Costs

Pop culture is littered with bosses who are fun to watch but who’d be hell to work for. If you want to be a positive, effective leader, you’ll want to steer clear of the following four traits at all costs

7 Management Principles that have worked for me

Trust is important in any relationship, be it at work or elsewhere. I believe that everyone wants to do a good job and allowing people to spend time with their kids at soccer practice or to help a family member with a medical appointment is essential in balancing the ‘always on, always mobile’ expectation we have on our people. And looking after one’s health should always be a priority.

"When you are immune to the opinions and actions of others, you won’t be the victim of needless suffering."Miguel Ruiz

"When you are immune to the opinions and actions of others, you won’t be the victim of needless suffering."
Miguel Ruiz

Are you going to Milk the Cow or Shoot the Dog?

A low market growth rate coupled with a low market share rate is what? It’s a Dog - and, what do we do with Dogs? We shoot them, right?
Increasingly, the answers to these questions lie in the less analytical aspects of strategy. It is about hiring/retaining the right people, improving organizational communications, and finding innovative new ways to compete.

Dealing With Criticism: 5 Tools to Develop a Thick Skin

The more you step out into the spotlight, whether literally or figuratively, the more attention and feedback you’re going to get, and not all of it will be positive.

"Get the facts, or the facts will get you. And when you get them, get them right, or they will get you wrong."Thomas Fuller

"Get the facts, or the facts will get you. And when you get them, get them right, or they will get you wrong."
Thomas Fuller

3 Keys to Listening Better

Effective listening requires that we relate in the world view of the other person rather than trying to pull that person into our world.