True statement: You cannot do everything. Often it seems easier to attempt to do everything. However, you won’t accomplish much unless you learn the delicate art of delegation. A quick disclaimer: When you start to delegate, make sure the task is somehow worthwhile. Otherwise people will resent you for asking that they spend their time&
Procrastinators, rejoice: Neuroscientists have discovered that by manipulating areas of the brain, they can turn bad habits on and off.
Are you a master procrastinator? Maybe you work too much—unintentionally ostracizing yourself from friends and family. Or maybe you down too much coffee. Whatever your weakness, there may be hope: Scientists are investigating a way to effectively turn habit-forming behaviors off.
Dealing with the angry or upset customer presents a tremendous challenge, opportunity and potentially lasting effect that reaches far beyond customer service to all levels of an organization.
You can make your wildest dreams come true.
Will it be scary? Hell yes.
Will it take a long time? It will take the time it takes.
Will it be worth it? More than you can imagine.
Would you rather have a leader who really cares, or one who doesn’t? Do you know how to care more as a leader? Here are five tips to help you care more.
Social media has empowered customers. Respect and work with that power, not against it. Specifically, they expect that your company will make itself easy to contact and will speedily respond to their comments at a high and thoughtful level.
Oracle says 70% of shoppers have dumped a company over a single lousy customer service experience.
The study of 1,400 shoppers across Europe, conducted in June, shows that so-called consumer “brands” are overrated and that shoppers would ditch one brand for another in a nanosecond if they thought they could get better customer service.
Many people lie to others but are there people who lie to themselves?
And if those people exist then how do they do this?
Won’t the person who lies to himself spot the lie and feel ashamed?